This refund policy has been shamelessly stolen from Cleaverous
It is very important that everyone read the details of the Unity Asset Store EULA's policy for refunds and not be confused by the appearance of the 'refund banner' on product pages:
"All sales are final and there shall be no refunds except as expressly provided in this EULA or as required by law."
Refunds are actually possible, but only in very finite cases. The Asset Store most certainly does not support a 'try before you buy' or 'take it back if you don't like it' philosophy. The EULA is actually straightforward on refund terms. Users may request a refund from us under these circumstances.
It was purchased less than 2 weeks ago and...
The asset does not work on the version of Unity that it is published for.
Including illegal content is also grounds - but we do not publish any content illegally so it is moot.
Since our products all work great on the published version and we maintain them well, there are effectively no valid refund claims. If you have an issue with a product then we are happy to help with it via our various support channels!
If you have a real bug report or find a core problem, please let us know by either contacting us on Discord or creating a new issue! We're committed to publishing good products and your hands on experience with our products makes your feedback very valuable and appreciated!